Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and compliant gaming experience. This includes details you share during account registration, such as your full name, date of birth, email address, residential address, and telephone number. To meet regulatory requirements, we may also request government-issued identification documents, proof of address, and payment information.

In addition to information you actively provide, our systems automatically collect certain technical data whenever you visit or use the platform. This includes your IP address, device type, browser version, operating system, pages visited, time spent on the site, and referral sources. We also record details of your gaming activity, deposits, withdrawals, and bonus usage.

How We Use Your Information

Your personal information is used to create and manage your account, process financial transactions, verify your identity, and prevent fraud or money laundering. We also use it to improve our games and website, customise your experience, send important account notifications, and provide customer support when needed.

With your consent or where permitted by law, we may use your contact details to inform you about new games, promotions, and special offers that may interest you. You can adjust your marketing preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share data with carefully selected service providers who assist in operating our platform. These include payment processors, identity verification agencies, customer support partners, and analytics providers. All such parties are contractually obligated to keep your information secure and to use it only for the purposes we specify.

We may also disclose your information when required by law, regulation, or court order, or to protect the rights, property, or safety of Aquaspins Casino, our players, or the public. This includes cooperating with gaming regulators and law enforcement where appropriate.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable essential functions such as logging in, remembering your preferences, and maintaining game sessions. We also use analytics cookies to understand how players interact with the site so we can make improvements.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the platform. We clearly distinguish between strictly necessary cookies and those used for performance and marketing purposes.

Data Security

We take the protection of your information seriously and implement industry-standard technical and organisational measures to safeguard it. This includes encryption of sensitive data, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we continuously work to minimise risks.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data where we no longer have a legitimate reason to keep it. You may also withdraw consent for certain processing activities, such as marketing communications.

To exercise these rights, simply contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

International Data Transfers

Some of our service providers are located outside Australia. When we transfer your personal information to other countries, we ensure appropriate safeguards are in place to maintain the same level of protection as required under Australian privacy standards.

Retention of Information

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once it is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our support team through live chat or by emailing our privacy officer at the address listed in your account dashboard.

Last updated: March 2025